In Emergency Mac OS

Please note that this is the contact page for support and service, not the general page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we'll connect you to an expert.

  • OS X Yosemite v10.10.5, OS X El Capitan v10.11.6, and macOS Sierra 10.12.4 27 Mar 2017 Pages 6.1, Numbers 4.1, and Keynote 7.1 for Mac and Pages 3.1, Numbers 3.1, and Keynote 3.1 for iOS.
  • Recovery Mode in OS X provides a set of solutions for users to utilize when users need to repair and reinstall their operating system in an emergency. You can also reset the Mac password using recovery mode if needed. There are several ways to boot Mac into recovery mode.

If your Mac is using a firmware password, you're prompted to enter the password. Option-Command-P-R: Reset NVRAM or PRAM. If your Mac is using a firmware password, it ignores this key combination or starts up from macOS Recovery. Shift (⇧): Start up in safe mode. Disabled when using a firmware password. D: Start up to the Apple Diagnostics.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, see your support options.

The United States and Canada

United States
1-800-275-2273

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

Accessibility and assistive technology
1-877-204-3930

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Canada (English)
1-800-263-3394

Canada (French)
1-800-263-3394

Latin America and the Caribbean

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

In emergency mac os catalina

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

France
Metropolitain:
0805 540 003
DOM-TOM:
0825 77 00 351

Germany
0800 6645 451

Greece
00800 4414 54172
021 0300 99601

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 18532

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 620722

Netherlands
0800 0201581

Norway
240 551331

Poland
00800 44118752

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 67343

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Switzerland (French)
0800 00 18532

Switzerland (German)
0800 00 18532

Turkey
00800 4488 298782
0216 282 16221

United Kingdom
0800 107 6285

Accessibility and assistive technology
0800 048 0754

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Telephone numbers are subject to change.

  1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-4561

Accessibility and assistive technology
(61) 1-300-365-0831

Brunei
801-43842

China mainland
400-666-88001

Accessibility and assistive technology
400-619-81411

Fiji
(61) 1-300-321-4563

Guam
1-800-865-0853

Hong Kong (Chinese)
(852) 2112-00991

Hong Kong (English)
(852) 2112-00991

India
000800 100900914

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-47051

Macau
(853) 6262-16311

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan
Dial 00800 01001 first,
then dial 800 361 0479

Papua New Guinea
(61) 1-300-321-4563

Philippines4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-51711

South Korea
080 333 40004

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 9005

Tonga
(61) 1-300-321-4563

Vanuatu
(61) 1-300-321-4563

Vietnam
1800 1127

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Free phone technical support number is not accessible by mobile phone. Back
  3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
  4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  5. This phone number is only accessible from dialing within Thailand. Back

Middle East

Bahrain
800815521

Israel
18093443291
0337629152

Kuwait
222822921

dial 01 426 801 first,
then dial 85527891772

Oman
800774711

Qatar
008001003561

800844 97241 (STC)
800850 00321 (Zain and Mobily)

United Arab Emirates
8000 444 04071

Telephone numbers are subject to change.

  1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  2. Local and national telephone rates apply. Back
Home Deals Tech Specs Articles Groups Software Support @LowEndMac

Miscellaneous Ramblings

A 'Best of Miscellaneous Ramblings'Column

Charles Moore - 2005.01.26 -Tip Jar

Since this article was first published, BootCD hasbeen discontinued. It should be considered obsolete, since it is notcompatible with Mac OS X 10.4 or later.

One thing you always wanted to have on hand in the old days was aDisk Tools floppy for booting your Mac when trouble reared its uglyhead. The Disk Tools floppy was a holdover from the days when Macscould boot from floppy disks. On floppy-drive equipped Macs, putting abootable floppy in the floppy drive took precedence as the default bootvolume.

This came to an end when even a stripped-down skeleton of the Mac OSbecame too large to fit on a 1.4 MB floppy. The last Disk Toolsfloppies had Mac OS 8.1 on them, and you can still download the diskimage to make one from Apple's support site. Boot floppies have savedmy bacon many times.

Bootable CDs replaced Disk Tools floppies. These were pretty easy tomake for Mac OS 8.6 through 9.2.2. You could simply burn a copy of theSystem Folder from your hard drive onto a CD. The System Restore CDsthat shipped with Macs are also bootable, and Low End Mac has explainedHow to Make a Bootable Restore CDand How to Make aBootable Emergency CD with the Classic Mac OS.

However, things got more complicated in the OS X era. OS Xinstallations are a complex procedure, and you can no longer simplydrag the System around the way you could with the Classic Mac OS.OS X install CDs are bootable, of course, and they contain AppleDisk Utility, but it would be nice to have a CD equivalent of the oldDisk Tools floppy, which had a bootable system and Disk First Aid (adiagnostic and repair utility) and the HD/SCSI Setup or Drive Setup(for disk formatting).

Well, now you can, thanks to a cool little donationware utilitycalled BootCD.

BootCD is a Cocoa app that creates a disk image that can be used toburn a Mac OS X boot CD with a working Finder and Dock on it.BootCD is unfinished and still has some flaws, but it works. Thecurrent version works much better than previous versions and includesthe ability to run Drive10and other utilities, although Norton does not yet work from the CD.

Making a bootable CD with BootCD is relatively simple:

  1. Launch BootCD.
  2. Choose a name for the CD andenter it in the 'Volume Name' field.
  3. If you will be burning to a CD of a different size than 650 MB,enter the size of the CD in the 'Disk Size' field. If you need a largerRAM Disk than the default size, enter the size you want in the 'RAMDisk Size' field. Otherwise, you can feel free to leave these fieldsalone. I used a 700 MB CD-R but used the default RAM Disk size.Increasing the size of the RAM Disk will not improve CD boot time. Itonly needs to be done if the RAM Disk becomes full when the boot CD isused with a smaller RAM Disk. If you want to add things to the RAMDisk, drag them to the folder etc/RamDisk/contents on thedisk. Obviously, you shouldn't put so many files in there that the sizeof the folder exceeds the RAM Disk size that you have chosen inBootCD.
  4. Click the 'Create Bootable CD Image' button.
  5. When prompted, enter an administrator username and password.
  6. Choose a location to save thedisk image in the Save dialog box that appears.
  7. Wait while BootCD creates and prepares the image. This can takeanywhere from about 8 to 15 minutes. With my 550 MHz G4 PowerBook (anupgraded Pismo) it tookmore like 15 minutes.
  8. Eventually, a dialog box appears telling you to choose theapplications you wish to have on the disk. You can choose as manyapplications as you wish via the Open dialog box that appears. I decided to put on copies ofDisk Guardian and OnyX. I don't have anOS X version of DiskWarrior. BootCD automatically includes these applications on the CDimage: System Preferences, Terminal, Disk Utility, and Console.
    Note that you need stand-alone, self-containedapplications such as DiskWarrior; this will not work for Norton, whichleaves files all over the hard drive that need to be copied to theimage and will not be copied simply by copying the app itself.
  9. BootCD should finish with amessage telling you that you now have a bootable CD image. The imageshould dismount. Quit BootCD.
  10. If you wish to make any further modifications to the image beforeburning, such as adding command-line tools, frameworks, etc., you canremount the image, make your changes, and then dismount the image. Thedisk image must be unmounted when you burn it. You may mount the diskimage to add files to the image before burning, but you must unmountthe disk before you burn the CD.
  11. Open Disk Utility. Choose 'Burn...' from the Images menu. It isrecommended that you use Disk Utility to burn the CD. Burning the CDwith Toast is notsupported and is likely to result in a non-bootable CD. If your CDburner is not supported by Disk Utility and you must use Toast, be sureto burn the disk image directly to the CD. Do not use the 'Data' paneand add files to the CD or you will get permission errors whileburning, and you will end up with a non-bootable CD. Additionally, itis not possible to burn the disk image with Toast Lite. If you wish touse Toast, you must use Toast Deluxe, as Toast Lite does not have theoption to burn a disk image directly to a CD.
  12. Choose the image created by BootCD in the Open dialog box thatappears and insert a blank CD in your CD burner.
  13. Wait about 15 minutes for the image to burn. Mine actually tool alittle longer in an 24x (CD-R) FastMac SuperDrive.
  14. You should now have a Mac OS X bootable CD.

I did. It booted my iBook just fine,although it took 10 minutes or so to boot, reminding me how much I hatebooting from CDs (or floppies).

To boot from your Mac OS X emergency bootable CD:

  1. Insert the CD in your internal CD drive and restart your Mac whileholding down the 'C' key.
  2. Wait for the CD to boot. (Time for a snack?)
  3. When booting is finished, the Finder will appear with the Dock andall the applications you chose while running BootCD. Your disks shouldbe mounted on the Desktop - and so they were.

BootCD worked for me exactly as advertised and was completelystraightforward and user-friendly. This is a nice little piece ofsoftware.

However, my mode of choice for alternate system booting is to haveanother bootable system on another partition of the hard drive. With mycurrent OS X machines, both of which support dual booting, Mac OS9.2.2 serves nicely as an alternate boot system and doubles as ClassicMode support.

My next Mac will have two copies of OS X on separatepartitions.

But for real emergencies, should both hard drive systems getsimultaneously corrupted, having the Emergency Boot CD would behandy.

Mac

System requirements:

  • BootCD, version 0.6, works with Mac OS X 10.3.x (Panther).
  • BootCD version 0.5.4 for Mac OS X 10.2.0 through 10.2.8(Jaguar).
  • BootCD version 0.3 for Mac OS X 10.1.5 and earlier.
  • BSD subsystem installed (default OS X installation satisfies thiscondition)

BootCD is donationware.

Notes

If an app asks you to enter an administrator password while bootedfrom the CD, the username to use is 'root' and the password is 'bootcd'(in both cases, without the quotes).

BootCD automatically includes these applications on the CD image:System Preferences, Terminal, Disk Utility, and Console. It's notnecessary to manually include these applications.

If you want to add additional files such as preference files,command line tools, etc. to the disk image after creating it, all thatis necessary is to mount the disk image and copy the files using eitherthe Finder or the Terminal.

Carbon CopyCloner requires the following item, which is not put on theboot CD by default: /System/Library/Perl. If you wish to useCarbon Copy Cloner from a boot CD, be sure to copy this folder to theequivalent location on the boot CD using the method describedabove.

The location of files that will be put on the RAM disk at boot timeis at this path on the CD image:private/etc/RamDisk/contents

The location of root's user folder on the boot CD is:private/etc/RamDisk/contents/private/var/root/

In Emergency Mac Os Download

BootCD requires that the BSD subsystem be installed. If you do nothave the BSD subsystem, be sure to install it from the OS XInstall CD before running BootCD.

Booting from a CD is inherently slow. Optimizing the disk image witha disk utility such as Norton Speed Disk, Alsoft PlusOptimizer, orMicromat TechTool Pro may improve performance.

Do not try to burn the CD using the Finder's standard CD burningfeatures. You must burn the image directly through one of theapplications designed for this purpose (Disk Utility stronglyrecommended), not by dragging files on to a CD-R icon.

CORRECTION: Onyx and most disk utilities cannot be run from aCD-ROM. If you know of a utility that will, please contact the authorso we can note that here. Thank you.

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Mac Os Mojave

Charles Moore has been a freelance journalist since 1987 and began writing for Mac websites in May 1998. His The RoadWarrior column was a regular feature on MacOpinion, he isnews editor at Applelinks.com and a columnist at MacPrices.net. If you find his articles helpful, please consider making a donation to his tip jar.

Links for the Day

  • Mac of the Day: Power Mac G5 Quad, introduced 2005.10.19. With two 2.5 GHz dual-core G5 CPUs, the G5 Quad was the most powerful PowerPC Mac ever and introduced PCI Express.

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Miscellaneous Ramblings©1999-2012 by Charles W. Moore. Low End Mac is an independent publication and has not been authorized,sponsored, or otherwise approved by Apple Inc. Opinions expressed arethose of their authors and may not reflect the opinion of CobwebPublishing. Advice is presented in good faith, but what works for onemay not work for all.
Entire Low End Mac website copyright ©1997-2016 by Cobweb Publishing, Inc. unless otherwise noted. Allrights reserved. Low End Mac, LowEndMac, and lowendmac.com aretrademarks of Cobweb Publishing Inc. Apple, the Apple logo, Macintosh,iPad, iPhone, iMac, iPod, MacBook, Mac Pro, and AirPort are registered trademarks of AppleInc. Additional company and product names may be trademarks orregistered trademarks and are hereby acknowledged.
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